ALLAI.AE POLICY
Subscription, Cancellation and No-Refund Policy
1. Scope
This Policy governs paid AllAI subscriptions, recurring billing, cancellation, plan changes, failed payments and refunds. It supplements the Terms of Service. Checkout terms and a signed order may add product-specific details. Mandatory consumer rights always remain applicable.
2. Price and billing period
The price, currency, tax, billing interval and total charge are shown at checkout. Monthly plans are charged for each monthly period. Annual plans are charged for the full annual period unless checkout expressly states otherwise. A monthly equivalent shown for an annual plan does not mean monthly billing.
3. Automatic renewal
A recurring subscription renews automatically for the same billing interval until cancelled. By subscribing, you authorize recurring charges to the selected payment method. Any price change for a future renewal will be communicated where required by law.
4. Cancellation
You may cancel future renewal through the available billing control or by emailing support@allai.ae from the account email. Cancellation takes effect for the next renewal and access ordinarily continues until the end of the already-paid period. Cancel before the renewal charge is processed. Cancellation does not delete the account or its data.
5. No-refund rule
All payments are final and non-refundable once processed and access, credits or subscription entitlements are activated. This includes monthly and annual subscriptions, unused time, unused credits, partial periods, downgrades, failure to use the service, forgotten cancellation and dissatisfaction with outputs or third-party model availability. Cancellation prevents future renewal but does not refund the current paid period.
6. Mandatory exceptions
The no-refund rule does not exclude a refund, correction or other remedy that BBK AI is legally required to provide. BBK AI may also correct a verified duplicate charge or a verified billing error. Any voluntary exception is discretionary, applies only to that case and does not change this Policy.
7. Refund and billing-error requests
Send a request to support@allai.ae from the account email and include the transaction date, amount, invoice or payment reference and explanation. Do not send full card details. Requests are reviewed against this Policy, payment records and mandatory law. An approved correction is returned through the original payment method where practicable and banking timelines may apply.
8. Upgrades and downgrades
The price and effective date of a plan change are displayed before confirmation. An upgrade may take effect immediately and may result in a prorated charge or credit if shown at confirmation. A downgrade ordinarily takes effect at the next renewal. Unused allowances are not cash and are not refundable.
9. Discounts and coupons
Discounts apply only as stated, are non-transferable unless expressly permitted, have no cash value and may be limited by plan, user, time, territory or billing interval. A promotional price may revert to the standard renewal price if disclosed at checkout.
10. Failed and disputed payments
Failed or reversed payment may result in restricted access, suspension or cancellation. You remain responsible for valid amounts due. If you do not recognize a charge, contact support promptly so it can be investigated. Fraudulent chargebacks or abuse of payment disputes may lead to account restriction.
11. Suspended or deleted accounts
Suspension for user breach does not automatically cancel amounts already paid or create a refund. A suspended user must still have a reasonable route to stop future renewal. Before final account deletion, the deletion workflow will identify an active recurring subscription so its future renewal can be cancelled.
12. Changes and contact
Changes apply prospectively except where law permits otherwise. The revised date will be displayed. Billing and cancellation questions may be sent to support@allai.ae.
Company. Company information
Legal company: BBK AI FOR COMPUTER SYSTEMS & COMMUNICATION EQUIPMENT SOFTWARE DESIGN
Trade name: BBK AI
Product: AllAI
Location: Dubai, United Arab Emirates
General and account support: support@allai.ae
Sales: sales@allai.ae
Affiliate support: affiliate@allai.ae